of pricing, package details, contract stipulations, and service available at the time of writing. We wouldn’t recommend grabbing anything slower than Frontier’s 25 Mbps plan. This company is the worst company i have ever had to deal with. Worst internet provider I have ever experienced. I also paid my first month as I figured they were holding out to secure payment and not get burned! Watertown, N.Y. 13601 That the problem is 3500 feet from my house. Customer service needs to be re-evaluated, WORST!!! THIS COMPANY IS ABSOLUTE GARBAGE. District 2 Also, I paid $79 for 50/50 at first and then paid $56 for 75/75.. not sure how that worked out but yeah… pay more get less… that should be their motto! These reports for the year 2016 are public records and are available for inspection by all interested persons. Lots of people unhappy – you can read reviews here from existing / past customers. We have been in contact with our county officials and will follow the updates and directives set forth by the state and federal officials. Back in December we agree on a new rate to keep my monthly costs about the same. Disclaimer: The information featured in this article is based on our best estimates Lake George Beach and the Battlefield Picnic Area will open to the public weekends only beginning May 29. So it pains me to pay them $40/month for a very crappy, unprofessional job. Instead I get a threatening letter stating that they will be sending it to collection and it will effect my credit. Phone: (315) 782-6380 Click each image for details. Customer service is very bad. Still, we recommend checking out these other rural internet options to see if you have any alternatives. When I sent an email, I got an automatic response saying they don’t communicate via email any longer. I agree to money grabbing. At this point I am frustrated with Frontier. Town of Hounsfield, 2021 Adopted When they took over from Verizon everything was awful for months. Frontier SUCKS – When I visited their web site for the 1st time, I saw their FIOS Internet only monthly plan of $24.99 and speed 30/30. HOPWA. If you have the option never go with Fronteir ever ever ever. I was supposed to go to work online. Frontier FiberOptic internet download and upload speeds, AT&T TV NOW Review (formerly DIRECTV NOW), FCC's request of US internet providers in light of COVID-19, https://www.bbb.org/upstate-new-york/business-reviews/telephones/frontier-communications-corp-in-rochester-ny-31775/reviews-and-complaints, https://www.dallasnews.com/news/watchdog/2017/03/31/watchdog-frontier-communications-lost-600000-new-verizon-customers-one-year, https://uploads.disquscdn.com/images/b893bef085fb3532adba00adde66033b5f082b80f1676122221ae417197cdea6.png, No service disconnects for residential or small business customers, Public Wi-Fi hotspots for anyone in the US, American Customer Satisfaction Index (ACSI), “. That’s the 1st time they confirmed the rate plan with me. What were you paid to write this B.S. She tried hard to convince me I was mistaken. After the first bill it was too late apparently, and now they’re charging me a cancellation fee despite signing me up for a service I didn’t ask for — in fact a service I explicitly told them I didn’t want. Instead, it’s a combination of the average download and upload speeds, plus latency, that Frontier internet users saw in more than 1 million speed tests taken between January and December 2019. It is the same price to get speeds from 1 mbps to 5 mbps – just depends what is available in your area. The 50 Mbps plan is perfect for two to three people who mostly scrolls through Pinterest looking for dream home inspiration—and maybe streams some home renovation shows on the weekends. I made 3 tech calls on that first day for different issues and never received speeds higher than 95/95. Good god these people are scummy. Then I called their number to ask for new FIOS internet service with that specific rate plan. I am looking for a better provider. The Town itself being named for Ezra Hounsfield. The Annual Financial Report Update Document has been reviewed and accepted by the NYS Comptrollers and has been filed and available for review at the Town Clerks office. Since the installation couldn’t be done today and not until February 21, I ended up cancelling it all together. My bill is wrong every month and they have a excuse every month. don’t use and for the most part while on the phone with them asking why did they make a work order knowing they don’t install in me area they hung up the phone on us? Maybe this is a warning telling me not to use Frontier and that the service I will be receiving from them won’t be good at all and a nightmare. Also, thanks to a law that went into effect in December 2020, Frontier can no longer charge you a rental fee for your own router. It’s been well over a month and still no sign of them offering Amazon Prime, I have called customer service more than five times about my subscription. And the prices for Frontier’s 50 Mbps and 500 Mbps plans are even better than the price for its gigabit plan. First month after i moved my bill went up by $120, i called and they said that they did a mistake and added you as a new customer. I asked for supervisor. Much better! HORRIBLE! 1859 Whitehaven Road, Grand Island, NY 14072 Phone: 716-773-7676 Fax: 716-773-7190 Steve a Supervisor tryed to make up a excuse, i said tell the truth. I had no service for nearly a month and still dealing with a discrepancy on my bill. So we can hazard a guess that Frontier FiberOptic internet speeds will be good, but its DSL speeds will be lackluster. Customer service is very bad. Just had amazing conversation with a representative what a nice fella and it’s not the first time they have all been very kind and helpful so I’d say I recommend them 100% cause I’ve had no problems with internet or phone not once! To file a complaint of discrimination, write USDA, Director, Office of Civil Rights, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410 or call (800) 795-3272 (voice) or (202) 720-6382 (TDD).". https://www.bbb.org/upstate-new-york/business-reviews/telephones/frontier-communications-corp-in-rochester-ny-31775/reviews-and-complaints They recently have lost over 600,000 existing customers due to poor customer service and service fails.https://www.dallasnews.com/news/watchdog/2017/03/31/watchdog-frontier-communications-lost-600000-new-verizon-customers-one-year. We had Frontier installed last week–purchased a plan of 500/500. Its border are defined by Black River, Black River Bay and Henderson Bay. Call us at (315) 782-6380 for specifics. Their customer service is incompetent. It’s like having any abusive, neglectful parent every time I call their customer service. She said she would have him/her give me a call back. They did not mention me about installation fee and some shipping charge while I explicitly ask many times if there are any other charge other than monthly charge. So not paying for extra data is definitely a blessing. Called again today. Not the case at all! Like it was funny. Amazing how they take your money and not to mention what I have read here about disconnection of service with a couple of days past due. Located east of Lake Ontario, the Town of Hounsfield’s scenic beauty emerges. I finally told them I am no longer in need of their cable services (about 9 months later) and I’d like to just keep the internet services. I moved back in November of 2017 and had them transfer my services, instead they opened an additional account in my name. chosen products. Then, when they did, they “forgot” to add the phone. Please do not use them! Do yourselves a favor and RECORD EVERY CONVERSATION you have when calling Frontier, Or any cable/internet company for that matter.. I have never heard anyone talk this highly of any internet service provider, especially frontier. I don’t recommend this company to anyone. 2020 Reappraisal Project - relevant documents in directory, including FAQs, Income & Expense Letter and Worksheet. 18774 County Route 66 I would never recommend them for any reason. Its DSL plans are still contract-free, which means you can cancel anytime without paying those hefty early termination fees. I have had the worst possible experience with Frontier. In the United States, the year also saw public distrust of science contribute to the worst health crisis in modern history. This service is an absolute joke and their customer service is even worse. I’d be on the phone all day, if I wanted to get ahold of anybody, so I gave up calling. 2020 Town of Hounsfield Supervisor’s Annual Report. I don’t entirely cast 100% blame upon them, spoiled children grow into spoiled adults that continue to behave and expect to be allowed to say what ever they feel without any reprocussion and that is a major social cue they choose to ignore. Hmm, could this be because the consumer would have communications that can’t be forged? It looks like they lies a lot . I only had their services for a few months and my services (phone, cable and internet) were not working half of the time. You can get a 25MBPS package at Comcast for $25 instead of the $20 for 1 Meg service. One thing to note is that this weighted score isn’t representative of any download speeds you’ll get from Frontier. Their pricing seems very competitive vs. Comcast, BUT I’m VERY skeptical about ordering ANY service from Frontier. WTF. we odered an internet package and the day of install they never came so we called and they said the work was done then they said oh we don’t device that area ? Frontier doesn’t list upload speeds for these plans, but we’d imagine they’re 10 Mbps or lower. I have been a customer of Frontier since the bought out Verizon in our area, and have had very poor customer service as well as very good customer service. That said, Frontier’s DSL internet isn’t a bad deal, though we wish it offered faster speeds than a max of 45 Mbps. I have turned them in to BBB at least 3 times. So now it’s June of 2018 and I still have three accounts, two of which are being charged late fees and I still cannot get removed because of their poor customer service. 1 person said it would be $34.99 and the person after that said it would be $49.99!! 10:00 am to 4:00 pm. 2020 Budget Cover Sheets Since didn’t heard nothing by 11:30 AM I called customer service to find out what was going on to find out that the installation was scheduled for Wednesday, February 21, 2018 and not for today as was told. We're keeping our eyes on the news and will update you here. Normally when you look at reviews, you find a few bad ones and you have to make the best judgment on if you want the product or service. Albany. Still extremely disappointed in the customer service and their lack of knowledge/care. Welcome to Atlantic Used Car Sales. Said she would flag it which means if someone gets cancellation they will come out. Schedule days for them to come to the house and no one calls and no one shows up. I LOVE HAVING FRONTIER FIOS THEY ARE SUCH AN AWSOME COMPANY FOR CABLE AND INTERNET OR WI-FI THERE SERVICE IS AWSOME AND THEY HAVE GOOD CUSTOMER SERVICE IVE BEEN WITH THEM ALREADY A YEAR AND SO FAR SO GOOD I HAVENT HAD A PROBLEMS AT ALL TV IS AWSOME INTERNET IS ALSO AWSOME I USED TO HAVE CHARTER CABLE FOR INTERNET AND TV AND PHONE SERVICE AND I HAVE TO SAY THAT WAS THE WORSES CABLE COMPANY I HAVE EVER HAD I HATED THAT I HAD TO SHARE MY INTERNET WITH EVERYONE ON MY BLOCK MY INTERNET WAS ALWAYS SO SLOW ESPECIALY WHEN YOU WERE GAMEING OR WATCHING NETFLIX IT ALWAYS STARTED FREEZING OR IT WOULD STOP RIGHT IN THE MIDDLE OF THE MOVIE AND NOW SINCE IVE SWITCHED TO FRONTIER I HAVE TO SAY THAT THIS WAS THE BEST DECISION THAT I COULD OF MADE I WILL CONTINUE TO STAY WITH FRONTIER, THIS IS WHAT HAPPENED TO ME WITH FRONTIER RECENTLY. click here, 2019 Tentative Assessment Roll (5/8/2019) My experience was horrible as well. Missed day of work and problems not fixed. I wanted to add about how bad even their chat is: Their website shows no rate info on their internet only offerings. their customer service must be the worst in the world, a bunch of retards who have no experience besides, I can`t access the online page, it tells me my account does not exist. I will be filing a complaint with the FCC. It took them 6 weeks to get service working. I hadn’t even gotten service installed before I ran into problems. You will thank me again and again. That could be the problem and that’s Frontiers responsibility to let there customers know that guy who connected my service said I’d have really good service and he was right and he was a really nice guy kind and I was truly impressed by how there employee took time to do it perfectly so I’d have no problems. Good offers are only for new customers. The Town of Lockport is was established in 1824 and is located in the center of Niagara County, New York. Verizon and Motorola, both swear it is because of Frontier. Guess I’m one of the lucky ones, but I’ve had FIOS since Verizon installed it in our neighborhood about 8 years ago. The shit crashes every 10mins all day every day you cant do anything without waiting for the signal to come back. I ordered service on 11/24 and was given an install date of 12/9. existing customer $167/mo. Directions District 5, Town of Hounsfield For a loyal customer like me, here’s how the pricing works: 150/150: I’ve been listening to music on hold for days … I tried to use their on line chat, but I was 34th in line. The service techs are terrible and did not come out when they said they would. WTH is that?? We both checked and nothing was on my bill notifying me. Started at $71 now up to $88 – internet only. Budget. Have considered switching from Frontier to Spectrum to save a few bucks, but that would only last a while as the promotional discounts go away after one year. She dont have homework on a weekend. From experience, every bad review that you read about Frontier is true. They’re coming out tomorrow afternoon. 3rd month bill amount went to over $ 600 cause they keep adding it. Defiantly continue to blog but be proactive to your own solution. Took me about 2 hours to get this resolved. . Internet is slow most of the time or doesn’t work at all. Now I have to argue with people on the phone for 2 hours trying to get my money credited back.. I don’t like when companies practice bait and switch. They continue to warn us about the rising lake level. And Frontier’s fiber internet comes at some of the lowest prices for the speeds you get. Frontier maintains fast internet speeds, earning 12th place out of 38 ISPs we analyzed. Frontier sucks. I only saw the bills for the last 6 months. You may be able to avoid some of them, like installation fees, if you find a Frontier internet deal. But watch out—Frontier’s live chat feature can be a little unreliable. But we know not everyone has access to fiber internet. On that day I received 2 text messages telling me that they were working on the problem. It’s not available 24/7 and it can have some long wait times that make you wish you’d just called. Services subject to availability and all applicable terms and conditions. Just like any other internet provider, Frontier’s service comes stacked with a few fees. These download speeds should support more than a few people streaming, gaming, and working from home all at the same time. Not coming back after this promo ends. I did work out an agreement to get the price about the same again. I asked for all preceding bills and they have refused to send them. But on the other hand, Frontier internet comes with more than a few caveats that leave us not quite convinced it’s a stellar deal. Early settlers recognized the rich opportunities in the Town’s land and water resources. Thumbs down, don’t use them. When I would call to ask how they could increase my contracted rate, they said, oh those rate increases are for all customers. The said they will fix the issue and I have to pay my original old bill amount. The only way to get their attention is how the parents of generation x did, WHIP THEIR ASS!! According to the scores, Frontier has the worst customer service out of all internet providers. This company is horrible!!! What a scam I signed up for service at 27.99 a month first bill came in at 37.99 plus 10.00 for router. If they said there was no installation fee, too bad, you’re going to sit on hold for an hour to get it waived. IT IS CORPORATE GREED RUN AMOK. Wi-Fi router service fee. Just string you along and lie every step of the way. Bad business on their part! Totally unreliable. Southeast is a town in Putnam County, New York, United States.The population was 18,404 at the 2010 census. All the reviews are bad. Customer service doesn’t answer their phone. We checked in with Frontier internet and everything is quiet on the home front. I had verizon for 7 years and when frontier came on board my service stayed pretty much the same except for I will not recommend Frontier to my friends who are thinking to get new internet connection or just moved into my city…. The meetings are held the 4th Wednesday of the month at 7 pm. I would also suggest to search out all of your options, call the nearest land cable company (comcast) in my area to see if it is possible to have cable ran to your location. on a 1Mbs line lucky if you get 0.25mbs get disconnected 20 + times a day, then if you call they say to much traffic, I’ve found there is no hours without to much traffic here in rural Oregon. I am someone who never leaves reviews even if the company wasn’t the best, but I feel like I must warn others out there about Frontier. Kat. More digital solutions available. 2020 Confidentiality In the past I had talked to 1800 costumer Service and they spend 2hrs with me on the phone and did not resolve my problem!!! Is Frontier FiOS (now FiberOptic) or DSL internet worth it? Let’s face it, Frontier is a huge company and every area of operation is different. I got a different answer every single time I called. WATCH YOUR BILLS. Still waiting to hear back from Benjamin Mansfield, Rachel Fisher or Lisa Hall. Two hundred years after settlement, the Town of Hounsfield is a popular place for both year-round residents and visitors. The Town of Hounsfield Committee for the Advancement of Tourism was appointed for the purpose of distributing funds to non-profit agencies and organizations.These funds are to be used for the exclusive purpose of promoting and developing tourism in the Town of Hounsfield and the Village of Sackets Harbor. Worst service ever. Not too bad, actually. Agree – horrible company. (Especially since it’s a fiber connection, which gives you reliably fast upload speeds too.). But in the lull, some in the tourism industry are planning for a post-vaccine return to travel that’s better than it was before March 2020 — greener, smarter and less crowded.